Privacy Policy

JALA ELECTRICALS PTY LTD ABN 71 640 116 338 trading as AZ Solar respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how JALA ELECTRICALS PTY LTD trading as AZ Solar collects, uses, stores, discloses and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.

In this Privacy Policy, “AZ Solar”, “we”, “us” and “our” means JALA ELECTRICALS PTY LTD trading as AZ Solar. “You” and “your” means our customers, website visitors, suppliers, contractors and other people we deal with.

This Privacy Policy applies to our website, advertisements, quote forms, customer communications, products, services and solar, battery and electrical installation activities.

We may collect personal information from you when you:

• visit our website;
• request a quote;
• request a call back;
• submit an online enquiry form;
• contact us by phone, email, SMS, social media or online chat;
• book a site inspection;
• purchase a solar, battery or electrical system from us;
• apply for finance or rebate-related assistance;
• make a warranty claim;
• enter a promotion, survey or competition;
• subscribe to marketing communications; or
• otherwise interact with AZ Solar.

The types of personal information we may collect include:

• your name;
• phone number;
• email address;
• installation address;
• billing address;
• property ownership details, where required;
• electricity bill information;
• National Meter Identifier, meter number or electricity account details;
• electricity usage information;
• photos or videos of your roof, meter box, switchboard, inverter, battery location or property;
• information about your existing solar system, battery, inverter or electrical setup;
• payment and transaction information;
• finance application information, where applicable;
• rebate, STC or government incentive information;
• warranty claim information;
• communications between you and us; and
• any other information reasonably required to provide our products and services.

We may also collect business information from commercial customers, suppliers, subcontractors and installers, including company name, ABN, licence details, accreditation details, contact person details and payment information.

When you visit our website, we may collect non-personal or technical information such as:

• browser type;
• device type;
• IP address;
• pages viewed;
• time spent on the website;
• referral source;
• operating system; and
• general website usage data.

Our website may use cookies, tracking pixels, analytics tools and advertising technologies to improve website performance, understand customer behaviour and show relevant advertising.

This may include services such as Google Analytics, Google Ads, Meta/Facebook Ads or similar platforms.

You may disable cookies through your browser settings. However, some parts of our website may not work properly if cookies are disabled.

We may collect personal information directly from you or from third parties, including:

• website forms;
• phone calls;
• email enquiries;
• SMS messages;
• social media messages;
• Meta/Facebook lead forms;
• Google lead forms;
• referral partners;
• electricity bills or documents you provide;
• site inspections;
• installers, subcontractors or suppliers;
• electricity retailers or distributors;
• finance providers;
• rebate or STC processing agents; and
• publicly available sources.

Where practical, we will collect personal information directly from you.

We collect, hold, use and disclose your personal information for purposes including:

• responding to enquiries;
• preparing quotes and proposals;
• assessing your property for solar, battery or electrical installation;
• designing a suitable solar or battery system;
• arranging site inspections;
• supplying and installing products and services;
• applying for grid connection approval;
• arranging meter, retailer or distributor-related processes;
• processing STCs, rebates or government incentives;
• arranging finance, where requested by you;
• registering product warranties;
• processing warranty claims;
• providing customer support;
• contacting you about your installation, booking or service;
• sending invoices, receipts and payment reminders;
• managing complaints and disputes;
• improving our products, services, website and customer experience;
• training, quality assurance and internal business purposes;
• marketing our products and services; and
• complying with legal, regulatory, insurance and compliance obligations.

Under the Australian Privacy Principles, personal information is generally used or disclosed for the purpose it was collected, unless an exception applies.

We may use your personal information to send you information about AZ Solar products, services, offers, promotions, solar packages, battery deals or related services that may interest you.

We may contact you by email, SMS, phone, social media, online advertising or other electronic methods, where permitted by law.

You can opt out of marketing communications at any time by:

• clicking the unsubscribe link in an email;
• replying “STOP” to an SMS, where available; or
• contacting us using the details at the bottom of this Privacy Policy.

We will not use sensitive information for direct marketing unless you have consented or the law allows it. The OAIC explains that direct marketing using personal information must comply with APP 7 and related marketing laws.

We may disclose your personal information to third parties where reasonably required to provide our products and services, including:

• installers and licensed electricians;
• subcontractors;
• solar designers and engineers;
• product suppliers and wholesalers;
• inverter, battery and solar panel manufacturers;
• warranty providers;
• electricity distributors;
• electricity retailers;
• metering providers;
• STC agents and rebate processors;
• government bodies or regulators;
• finance providers, where you request finance;
• payment processors;
• IT service providers;
• CRM, email, phone and cloud software providers;
• advertising and analytics platforms;
• professional advisers, including accountants, insurers and lawyers;
• debt recovery providers, where required; and
• any other person or organisation where required or authorised by law.

We will only disclose personal information where reasonably necessary for our business activities, service delivery, legal obligations or where you have provided consent.

Some of the service providers we use may store or process information outside Australia. This may include cloud software, CRM systems, email platforms, analytics tools, advertising platforms, payment providers or support services.

Where we disclose personal information to overseas service providers, we will take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy requirements.

By using our website, submitting an enquiry or engaging our services, you acknowledge that your personal information may be stored or processed by service providers located outside Australia.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include:

• password-protected systems;
• restricted access to customer information;
• secure cloud storage;
• staff and contractor access controls;
• secure payment processes;
• email and account security measures;
• data backup procedures; and
• reasonable internal processes for handling personal information.

The OAIC states that APP 11 requires organisations to take reasonable steps to protect personal information they hold from misuse, interference, loss and unauthorised access, modification or disclosure.

No method of transmission over the internet or electronic storage is completely secure. However, we take reasonable steps to protect your information.

If a data breach occurs, we will take reasonable steps to contain, assess and respond to the breach.

Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.

The Notifiable Data Breaches scheme requires covered organisations to notify affected individuals and the OAIC when a data breach is likely to result in serious harm.

You may request access to the personal information we hold about you by contacting us in writing.

Before providing access, we may ask you to verify your identity.

We will respond to access requests within a reasonable time. In some circumstances, we may refuse access where permitted by law, such as where access would affect another person’s privacy, be unlawful, or relate to legal proceedings.

If you believe the personal information we hold about you is incorrect, incomplete, out of date or misleading, please contact us.

We will take reasonable steps to correct your personal information where appropriate.

You should also notify us if your contact details, installation address, electricity retailer, internet details or other relevant information changes.

We will keep your personal information for as long as reasonably required for the purposes described in this Privacy Policy, including for customer support, warranty, legal, accounting, tax, insurance, regulatory and compliance purposes.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to keep it.

Our website, emails or advertisements may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any third-party website you visit.

If you have a complaint about how we have handled your personal information, please contact us using the details below.

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

For privacy-related questions, access requests, correction requests, complaints or unsubscribe requests, please contact:

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal obligations or privacy practices.

The updated version will be published on our website with the updated date.

Version: 1.0 – Last updated: 9 July 2026