AZ Solar

Last updated: February 2025

AZ Solar (“we”, “us”, “our”) is committed to protecting the privacy and security of personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and safeguard personal information for customers, website visitors, and individuals who engage with our services.

1. Information We Collect

We may collect the following types of personal information when you contact us, request a quote, submit a form, engage our services or visit our website:

Personal Information

Full name
Email address
Phone number
Residential or business address
Installation site details
Utility bills or energy usage information (where provided voluntarily)

Technical & Usage Data

IP address
Browsing behaviour on our website
Form submissions
Device type and browser type
Cookies and tracking data (for analytics and advertising performance)

Financial Information

Only when required to process payments or financing applications.
We do not store credit card information; payment processing is handled securely by authorised third-party providers.

2. How We Collect Your Information

We may collect personal information through:

Online forms and quote requests
Phone calls, emails or live chat
Service agreements and installation bookings
Website analytics tools (Google Analytics, Meta tracking, etc.)
Publicly available sources when necessary for verification

3. How We Use Your Information

We use personal information to:

Provide quotes and assess solar system requirements
Schedule installation, maintenance, and customer support
Communicate updates, service notices and responses to inquiries
Process payments and financing options
Improve website performance, marketing and customer experience
Issue documentation including warranties, rebates and compliance certificates
Meet regulatory or legal obligations

We do not sell, rent or trade personal information to any third parties.

4. Disclosure of Personal Information

We may share information only when necessary with:

CEC-accredited contractors and installers
Government bodies for solar rebates and grid approvals
Finance or payment providers
Product manufacturers for warranty registration
IT and marketing service providers (e.g. analytics, CRM support)

All parties are required to handle information securely and in compliance with Australian privacy law.

5. Data Storage & Security

We take reasonable steps to safeguard information from misuse, interference, loss, unauthorised access, modification or disclosure, including:

Encrypted systems and secure storage
Access restrictions to internal staff only
Secure third-party infrastructure providers
Regular audits and security reviews

If personal data is no longer required, we will delete or anonymise it securely.

6. Cookies & Online Tracking

Our website may use cookies and tracking technologies to:

Improve website functionality and user experience
Deliver relevant marketing or retargeting ads
Evaluate advertising performance

You can disable cookies in your browser settings if preferred.

7. Access & Correction

You may request access to, or correction of, the personal information we hold about you.
To submit a request, contact us using the details below. Proof of identity may be required for security purposes.

8. Third-Party Sites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies before providing personal information.

9. Overseas Disclosure

Personal information may be stored or accessed by our technology service providers outside Australia (e.g. secure cloud hosting providers).
Where this occurs, we ensure compliance with Australian Privacy Principle obligations.

10. Marketing Communications

By submitting a quote or contact form, you may receive occasional promotional or informational emails related to our services.
You may opt-out at any time by clicking Unsubscribe or contacting us directly.

11. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. Continued use of our services indicates acceptance of these updates.

12. Contact Us

If you have questions about this Privacy Policy, or wish to access or correct your information, contact us:

AZ Solar
Phone: 1800 325 170
Email: info@azsolar.com.au

Business Locations:
Queensland: 17 Paragon St, Rochedale QLD 4123
Victoria: 3/15 Logic St, Truganina VIC 3029
New South Wales: Level 1, 93 George St, Parramatta NSW 2150

Complaints

If you believe your privacy rights have been breached, contact us using the details above.
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.